Business Process Enhancement & Change Management
An Often Ignored Critical Success Factor for Supply Chain Management
Performance
This practice concentrates on supporting the Firm's activities
around its technology-focused practices. Supply Chain Management
went mainstream because of the software applications the industry's
vendors marketed to corporations around the globe. Before the bombastic
marketing campaigns made headlines, the focus was on business process
and change management.
These areas have not ceased being critical. Business Process and
Change Management consulting have become even more critical to supply
chain management; more so because of the tremendous number of technology
solutions adopted to solve individual problems across the enterprise.
Implementations fail when business processes break down or when
users reject the change thrust upon them by "corporate"
in the form of new supply chain applications.
Many times, companies can solve part of their problem without software.
Our research and experience have shown that it is far easier to
develop and validate a business process before technology is implemented.
Core to Business Process and Change Management is the edo consulting
Capability Maturity Model ™. It is via this framework that our clients
can articulate the degree of process refinement and change management
required as they progress across the CMM.
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